Wales West Policies

EVERY business needs a few guidelines to keep things running smoothly. Here are a few of our policies that people ask us about from time to time...

PRIVACY POLICY:

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

SECURITY POLICY:

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

REFUND POLICY:

Unless otherwise noted, there are no refunds and no exchanges once your order is placed.

PRINT TICKETS AT HOME:

Tickets may be printed on standard 8.5 x 11 paper immediately after completing the order, or at any later date following the link in your confirmation email. (May not be available)

WILL CALL:

Tickets will be available at the Box Office prior to the event.

USPS SHIPPING:

Tickets will be physically shipped via First Class USPS Mail. Fees: Flat Fee $2.00, Per Ticket $0.50

SHIPPING AND HANDLING COSTS:

PLEASE NOTE: Orders from outside the state of Alabama WILL NOT be charged sales tax. In-state orders will be charged 7% sales tax.